Training Booking Policy
Chloé Danielle | Brow Specialist & Educator
Maison Muse – Beauty Salon & Training Academy
When booking training with Chloé Danielle, you are securing dedicated time, resources and preparation to support your development as a beauty professional. Please read the following terms carefully before confirming your booking.
1. Booking Deposits
A £100 non-refundable deposit is required to secure all training dates, unless otherwise stated.
Your booking is not confirmed until the deposit has been received.
Deposits are deducted from the total course fee.
Training dates are allocated on a first-come, first-served basis.
Verbal enquiries or expressions of interest do not secure a training date.
2. Remaining Balance & Payment
The remaining course balance must be paid in full no later than 7 days before your training date, unless an alternative payment arrangement has been agreed in advance.
Where payment plans or third-party finance options are available, all agreed payment terms must be followed.
Failure to make payment by the agreed deadline may result in your training place being cancelled, with any deposit or payments retained where permitted under the agreed terms and applicable law.
Students are responsible for ensuring payments are made on time.
3. Cancellations & Rescheduling
If you need to cancel your training, please notify me in writing as soon as possible.
Deposits are non-refundable, subject to applicable consumer rights.
Requests to reschedule must be made with a minimum of 14 days' notice.
Rescheduling requests made within 14 days of your training date will not normally be accommodated.
Any rescheduling is subject to availability and approval.
Where a rescheduling request is accepted, an administration or rearrangement fee may apply if communicated and agreed in advance.
Deposits cannot be transferred to another course, individual or training date without prior written approval.
4. Student Cancellations & Non-Attendance
If you fail to attend your scheduled training without prior notice, you may lose your training place and any payments made, subject to applicable consumer rights.
Arriving late may impact your ability to complete the full training programme, and missed teaching time cannot be guaranteed.
If you are unable to attend due to illness or unforeseen circumstances, please contact me as soon as possible. Any alternative arrangements will be considered at my discretion.
5. Group Training
Group training requires all students to attend on the agreed date.
If one student within a group cancels or withdraws, the remaining students' course fees may be subject to adjustment where a group discount was applied.
For example, where a discounted group rate has been agreed based on two students attending, if one student withdraws, the remaining student's fee may revert to the original individual course price.
Any change to the number of students must be communicated as early as possible.
Group training places cannot be transferred to another individual without prior written approval.
6. Models & Practical Training
Practical training may require a live model, depending on the course.
Students are responsible for arranging a suitable model unless otherwise agreed in writing.
Model requirements, treatment suitability and arrival times will be communicated before training.
Models must meet the relevant treatment requirements and be suitable for the practical element of the course.
Students must ensure their models are aware of any relevant treatment preparation and aftercare requirements.
If a student-arranged model cancels or fails to attend, this may affect the practical element of training. An alternative model or practical session cannot be guaranteed.
Where I arrange models, I cannot guarantee a replacement if a model cancels at short notice.
7. Course Requirements & Prerequisites
Students are responsible for checking the course prerequisites before booking.
Advanced courses, including Brow Lamination, require an appropriate prior qualification in brow waxing and tinting.
Students must hold the relevant prerequisites and be confident in the foundational skills required for their chosen course.
Please disclose any relevant previous training or qualifications before booking to ensure the course is suitable for you.
I reserve the right to refuse entry to an advanced course if the required prerequisites have not been met.
8. Training Materials & Intellectual Property
All training manuals, PDF resources, course materials, presentations, demonstrations and educational content remain the intellectual property of Chloé Danielle.
Materials are provided for the personal educational use of the attending student only.
Reproduction, redistribution, resale, sharing, copying or teaching from these materials without prior written permission is strictly prohibited.
Students must not share, sell or distribute digital training resources or course materials to third parties.
Photography and video recording during demonstrations may be restricted to protect the integrity of the training content.
Students must seek permission before recording any part of the training day.
9. Third-Party Finance & Payment Plans
Where finance options are offered through a third-party provider, the finance agreement is between the student and the finance provider.
Students are responsible for reading and understanding the finance provider's terms, conditions, repayment schedule and eligibility requirements before entering into an agreement.
Finance approval is subject to the provider's own assessment and is not guaranteed.
Any cancellations, refunds or changes to a booking involving third-party finance will be handled in accordance with the relevant finance agreement and applicable consumer law.
A deposit may still be required separately to secure the training date.
10. Educator Cancellations
In the unlikely event that I need to cancel or rearrange a training date due to illness or unforeseen circumstances, you will be offered an alternative training date or a full refund of payments made if a suitable alternative cannot be agreed.
11. General Training Terms
Students are expected to conduct themselves professionally and respectfully throughout the training day.
Please arrive on time and follow all instructions provided by the educator.
Any concerns, questions or special requirements should be communicated before the training date wherever possible.
Course content, demonstrations and practical elements may be adapted where necessary to ensure the best learning experience.
12. Acceptance of Policy
By paying your deposit and securing a training date, you confirm that you have read, understood and agreed to the above Training Booking Policy.
Thank you for choosing to invest in your skills and education. I look forward to welcoming you to training and being part of your journey as a beauty professional.