Salon Booking Policy

Why We Have a Booking Policy

Our booking policy exists to ensure that our salon runs smoothly and that every guest receives the time, attention, and quality of service they deserve. Missed or last-minute cancellations create gaps in our schedule that cannot always be filled, which impacts our team and other clients waiting for appointments.

Please know that our policy is never personal, it is simply a professional guideline that allows us to operate fairly, respectfully, and sustainably for everyone. We value your time just as much as ours, and our policies help us continue providing the best experience possible.

Salon Booking Policy – Please Read Carefully Before Booking

To ensure a smooth and professional experience for all clients, please review our salon policy below. By booking an appointment, you agree to the following terms:

Booking Fee

  • A booking fee is required to secure your appointment.

  • This booking fee is non-refundable and non-transferable under any circumstances.

  • If you cancel or reschedule your appointment, your booking fee will be forfeited.

  • A new booking fee will be required to secure a new appointment.

Children Policy

  • Children under the age of 12 are not permitted in the salon.

  • If you arrive with a child under 12, you will be turned away, your appointment will be cancelled, and your booking fee will be forfeited.

Patch Test Policy (Brows & Lashes)

  • If your treatment requires a patch test, you must attend it at least 48 hours prior to your appointment.

  • Failure to attend the patch test will result in appointment cancellation and loss of your booking fee.

Appointment Amendments

  • If you wish to change or downgrade your treatment, you must notify us at least 48 hours in advance.

  • Changes made with less than 48 hours’ notice will be charged at the original treatment price.

Lateness

  • Please call 0151 245 4142 if you are running late.

  • Clients who are more than 10 minutes late may be marked as a no-show and may not be seen.

  • Where possible, we will adapt your treatment to fit within the remaining time, but this is not guaranteed.

December Cancellation & Service Change Policy Additional Term

  • Less than 48 hours’ notice: full payment required

  • Any downgrading of services within 48 hours: charged at the original booked service price

No-Show Policy

  • Failure to attend your appointment without notifying us will result in a 100% charge to your saved card.

  • You will be blocked from online bookings, and any future appointments will require full payment upfront and must be booked by phone.

Payment Policy

  • Payment is due at the time of service. We accept cash, credit cards, and debit cards. If you are unable to pay at the time of service, please let us know in advance so we can make other arrangements.

Deposits & Refund Policy

  • All deposits are strictly non-refundable, except in exceptional circumstances where a refund may be agreed at the discretion of the salon.

  • Where a refund is approved, a transaction fee will be deducted from the refund amount. This is to cover the payment processing fee charged to the business, which is not reimbursed by the payment provider when a transaction is refunded.

  • By making a booking and paying a deposit, you acknowledge and agree to this policy.